This code has already been claimed

Yous can only claim a code in your account once. If you lot receive this error, it means your code was successfully added to your Blizzard account. Try to retrieve the email y'all used the beginning fourth dimension. Always make sure you lot are logged in with the correct email or BattleTag.

  • If it is a game, check your Games & Subscriptions page to verify you have successfully added it to your account
  • If it is an in-game detail, log into the game to verify yous received the particular

Cannot claim my Battle.internet balance lawmaking

We can't process this code at this time. Please try again later on."

Some codes have regional restrictions. Yous will receive this error if you are claiming a code that doesn't belong to your region. If you have recently moved to a different country, you tin can resolve this problem by updating your country of residence in your account details.

If the result persists, cheque the lawmaking for errors and try again. If the code was a gift, speak to your friend.

Nosotros couldn't notice a Battle.net account with that information.

Yous will receive this fault if you lot enter the wrong email or countersign in the Battle.net App login window. To resolve this error:

1. Exit the Battle.net App completely. To exercise this, right-click on the Battle.cyberspace icon on the arrangement tray, then select Log Out or Exit

2. Launch the Battle.net app again

3. If yous use a password manager with auto-fill service, delete the pre-filled e-mail and countersign

iv. Blazon in your email and password manually

If the problem continues, you might consider checking the following:

  • Wrong Email
  1. The email address was sent to your email address. If you have multiple emails, make sure that you are inbound the correct ane.
  2. Make sure that you are typing the email address correctly.
  • Wrong Countersign
  1. Check if you accept Caps Lock on —the input box is case sensitive
  2. If you take multiple keyboard languages or layouts installed, bank check which 1 y'all accept enabled
  3. Endeavour typing your password on a notepad so you lot can see what you are typing
  4. Best to copy and paste it from the email nosotros sent to yous. Just make sure that the password box is bare and has no spaces before pasting.

Business relationship Banned or Suspended


Please know that the business relationship sold to yous was brand new, we can send you proof for this and it was but sent to y'all. Thus, once the customer has access to the account, it is already out of our command.

Blizzard suspends or bans accounts for violations of their Lawmaking of Conduct. If y'all think your account may have been hacked or compromised, you should secure your computer and account and contact usa.

All Telephone call of Duty® bans and restrictions are implemented by Activision and can exist appealed here: Ban Appeal Activision Back up. Activision pledges a zero-tolerance policy, any cheats done will not be tolerated.

Phone number

  • I don't have a telephone, how can I play for free?
  • I cannot play the game for free, information technology asks me to add a phone number
  • I cannot add my telephone number to this account, I already added it to another business relationship

Some complimentary games require that you add a phone number to your Blizzard account.

Limiting the number of costless accounts that a single person can create helps keep players answerable for their actions and, in turn, reduces toxicity and cheating and ensures a positive community feel for all players.

If you already registered your phone number to play for gratis —or you lot own a paid re-create of the game— this mistake means that you are logging in with the wrong email. Log out, make sure you enter the correct Blizzard electronic mail and log in again.

Combine Blizzard accounts

In some situations, information technology is possible to combine Blizzard accounts, by moving over the various game licenses from one account to the other. There are some restrictions to this though, as some licenses or game-specific content cannot exist moved over.

Delight make sure to read through the Combine Blizzard Accounts back up commodity thoroughly to understand what tin can and cannot exist done.

Bear in mind that even though you're immune to change the details of the account you bought, we strongly discourage changing the state/region/location to avoid complications .

Merge/Link Blizzard and Activision accounts

To merge your Activision and Blizzard, simply follow the instructions here.

NOTE: Please exist informed that even though you're allowed to change the details of the account you bought, we strongly discourage changing the land/region/location to avoid complications.

Merge/Link Blizzard and XBOX, PSN, and Nintendo Switch

To merge your XBOX/PSN/Nintendo Switch and Blizzard account, simply follow the instructions hither.

Note: Please be informed that even though you're allowed to change the details of the account y'all bought, we strongly discourage changing the country/region/location to avoid complications.

App Crashes

In that location can be various reasons why the game crashes. Nosotros've looked upwardly your issue online and institute these solutions.

  • Solution i
  • Solution ii

If you're still having trouble redeeming your lawmaking, delight open a new back up ticket and include the details beneath so we tin can assist you amend:

1. Order / Transaction ID

2. PayPal email address and/or Delivery email accost (if different from PayPal email address)

three. Type manually the product central (code or pre-loaded account details)

4. Screenshot of the pop-up/mistake message '

5. Additional information (if any)

Note : We don't provide replacements/refunds for products that are already redeemed to the account. R efunds are only processed provided that the production is in its unused condition and tin exist sold on. Used products are not eligible for refunds.